Most orders arrive within 1-2 weeks. Occasionally, depending on your location and the product, delivery can take up to 3-4 weeks. Most orders arrive within 7–14 business days. Every order ships with full tracking so you always know where your package is.
As soon as your order ships, you'll receive a tracking number by email.
My order hasn't arrived yet. What should I do?
First, check your tracking link from your shipping confirmation email. If it has been more than 4 weeks with no delivery, email us at support@pawzenza.shop with your order number and we'll investigate and resolve it within 24 hours guaranteed.
What is your return policy?
We offer a 15-day satisfaction guarantee from the date you receive your order. If you're not happy for any reason, email us and we'll arrange a full refund or free replacement as per your choice.
What if my item arrived damaged or wrong?
Email us a photo at support@pawzenza.shop and we'll send a replacement or issue a full refund immediately. You won't need to return the damaged item.
How do I track my order?
You'll receive a tracking link by email within 3 business days of placing your order. If you haven't received one, check your spam folder first, then email us and we'll send it manually.
Can I change or cancel my order?
Email us within 24 hours of placing your order and we'll do our best to cancel it. If your order has already been dispatched to our fulfilment team, we may not be able to stop it but we'll always find a solution.
Is my payment information safe?
Yes, completely. All payments are processed through PayPal's secure payment system. We never store or see your card details at any point.
